Refund policy
Return & Refund Policy
Safety Net NZ
Email: office@gaprie.com
Returns
We accept returns only for defective products. If you receive a defective item, please contact us at office@gaprie.com within 7 days of receiving your order. To process a return, you must provide:
- Your order number
- A description of the defect
- Clear photos or videos of the issue
Once approved, we will provide return instructions. The item must be returned in its original condition and packaging.
Exchanges
We accept exchanges for defective products. If you wish to exchange your item for the same product, contact us at office@gaprie.com within 7 days of receiving your order.
Refunds
Refunds are issued only for defective items that cannot be replaced. Once we receive and inspect the returned item, we will process your refund within 10 business days to the original payment method.
Return Shipping
If your return is approved, we will provide instructions on how to return the item. Customers may be responsible for return shipping costs unless otherwise specified.
For any questions or concerns, please contact us at office@gaprie.com.